Charge Station Alerts

This page describes the list of automatic alerts that can be configured by the support team.

The alerts are available to be setup for Bet Testing Program

Functionality

These alerts can be configured to be received at regular intervals, as long as the condition is triggered.
A daily digest can also be set up so that an extra email report will be sent every 24 hours with an overview of all reports sent in the previous day.
Only one email can be indicated per alert. For reduced complexity, we ask that if more than one person needs to receive the alert, a mail group or forwarding rule is created on the receiving end.
Once the report is created, it can be shared freely via direct link. There are no permissions assigned to its access/visibility.
The alerts can be configured per CPO or list of CPOs, or by use of the extended filters as explained further below.
Alerts are not immediate, there is a delay of 1-2 hours between events and alerts getting triggered.

Alerts

These are the currently available alerts that can be configured.

Ocpp Status Notifications Errors Alert

Reports status notification errors as described on OCPP from charge stations, like GroundFailure, ConnectorLockFailure, HighTemperature. See OCPP1.6 section 7.6 for further reference of errors.

The interval and lookBack must be set within 60 minutes and 1440 minutes (1 day). If the lookback period is not provided, it will default to the interval.
Alert Name: ocppstatusnotificationserrors

Configuration

Name	Required	Default Value	Notes
cpos	No	None	Comma seperated
errorcode	No	None
threshold	No	10
description	No	None

Supported Alert Filters

Name	Value Type	Possible Values
chargertype	string	Public/Business/Home
deploystate	Enum	Production/Stock/Deprecated
firwareversion	string	-
chargepointvendor	string	-
chargepointmodel	string	-
chargelocationid	string	-

Supported Self Healing

Name	Value Type	Possible Values
reset	Enum	OnIdle/Immediate
changeConfiguration	KeyValuePair	-
clearCache	bool	-
blackList	bool	-

Ocpp Notifications Count Alert

Reports status notification errors from charge stations.

The interval and lookBack must be set within 60 minutes and 1440 minutes (1 day). If the lookback period is not provided, it will default to the interval.

Alert Name: ocppstatusnotificationserrors

Configuration

Name	Required	Default Value	Notes
cpos	No	None	Comma seperated
errorcode	No	None
threshold	No	10
description	No	None

Supported Alert Filters

Name	Value Type	Possible Values
chargertype	string	Public/Business/Home
deploystate	Enum	Production/Stock/Deprecated
firwareversion	string	-
chargepointvendor	string	-
chargepointmodel	string	-
chargelocationid	string	-

Supported Self Healing

Name	Value Type	Possible Values
reset	Enum	OnIdle/Immediate
changeConfiguration	KeyValuePair	-
clearCache	bool	-
blackList	bool	-

ChargeStation Connection Count Alert

Detects unusual number of connections per charge station.

The interval and lookBack must be set within 60 minutes and 1440 minutes (1 day). If the lookback period is not provided, it will default to the interval.

Alert Name: chargestationconnectioncount

Configuration

Name	Required	Default Value	Notes
cpos	No	None	Comma seperated
thresholdtype	No	TooMany	TooMany (tirggered when over threshold) and TooFew (triggered when under the threshold). The default value is always TooMany.
global	No	false	true or false. When true, the alert will apply the threshold globally instead of per charge station. The default is false.
description	No	None	all subscriptions will have a description which appears in the report

Supported Alert Filters

Name	Value Type	Possible Values
chargertype	string	Public/Business/Home
deploystate	Enum	Production/Stock/Deprecated
firwareversion	string	-
chargepointvendor	string	-
chargepointmodel	string	-
chargelocationid	string	-

Supported Self Healing

Name	Value Type	Possible Values
reset	Enum	OnIdle/Immediate
changeConfiguration	KeyValuePair	-
clearCache	bool	-
blackList	bool	-

ChargeStation offline event Count Alert

Sends alert when a group of charge stations (or all) go offline.

The interval and lookBack must be set within 60 minutes and 1440 minutes (1 day). If the lookback period is not provided, it will default to the interval.

Alert Name: chargestationconnectivitystatuscount

Configuration

Name	Required	Default Value	Notes
cpos	No	None	Comma seperated
threshold	No	1000
global	No	false	true or false. When true, the alert will apply the threshold globally instead of per charge station. The default is false.
description	No	None	all subscriptions will have a description which appears in the report

Supported Alert Filters

Name	Value Type	Possible Values
chargertype	string	Public/Business/Home
deploystate	Enum	Production/Stock/Deprecated
firwareversion	string	-
chargepointvendor	string	-
chargepointmodel	string	-
chargelocationid	string	-

Supported Self Healing

Name	Value Type	Possible Values
reset	Enum	OnIdle/Immediate
changeConfiguration	KeyValuePair	-
clearCache	bool	-
blackList	bool	-

Unknown ChargeStation Connector Alert

Sends alert when unknown connectors connect to the socket server.

The interval and lookBack must be set within 60 minutes and 1440 minutes (1 day). If the lookback period is not provided, it will default to the interval.

Alert Name: unknownconnector

Configuration

Name	Required	Default Value	Notes
cpos	No	None	Comma seperated
description	No	None	all subscriptions will have a description which appears in the report

Supported Alert Filters

Name	Value Type	Possible Values
chargertype	string	Public/Business/Home
deploystate	Enum	Production/Stock/Deprecated
firwareversion	string	-
chargepointvendor	string	-
chargepointmodel	string	-
chargelocationid	string	-

Supported Self Healing

Name	Value Type	Possible Values
reset	Enum	OnIdle/Immediate
changeConfiguration	KeyValuePair	-
clearCache	bool	-
blackList	bool	-

Bad Transactions Alert

Reports number of Transactions based on the configuration for charge stations.

The interval and lookBack must be set within 60 minutes and 1440 minutes (1 day). If the lookback period is not provided, it will default to the interval.

Alert Name: transactionalert

Multiple separate Transaction alerts can be configured with different configuration settings and combination of settings at the same time.

Configuration

Multiple of the following Configuration items can be configured at the same time.

Name	Required	Default Value	Notes
description	No	None
cpos	No	None	Comma seperated
StartValueLowerThan	No	None	Number
StartValueHigherThan	No	None	Number
StartValueEqualTo	No	None	Number
StopValueLowerThan	No	None	Number
StopValueHigherThan	No	None	Number
StopValueEqualTo	No	None	Number
StartTokenNotAccepted	No	None	Possible Values: Blocked/Expired/Invalid If the settings is provided it will check for not Accepted Status of the Token on Start Transaction. If a Value is provided it will check for the Token Status to match that value on Start Transaction.
StopTokenNotAccepted	No	None	Possible Values: Blocked/Expired/Invalid If the settings is provided it will check for not Accepted Status of the Token on Stop Transaction. If a Value is provided it will check for the Token Status to match that value on Stop Transaction.
StoppedWhenStartTokenNotAccepted	No	None	Returns Transaction Count where a Transaction was already stopped but the start token was not Accepted
TransactionTooShort	No	None	Timespan (format: hh:mm:ss )
StartDateBefore	No	None	Timespan (format: hh:mm:ss ) Transactions where StartDate is earlier than the Timestamp we received it based on the Timestamp provided
StartDateAfter	No	None	Timespan (format: hh:mm:ss ) Transactions where StartDate is later than the Timestamp we received it based on the Timestamp provided
StopDateBefore	No	None	Timespan (format: hh:mm:ss ) Transactions where StopDate is earlier than the Timestamp we received it based on the Timestamp provided
StopDateAfter	No	None	Timespan (format: hh:mm:ss ) Transactions where StopDate is later than the Timestamp we received it based on the Timestamp provided

Supported Alert Filters

Name	Value Type	Possible Values
chargertype	string	Public/Business/Home
deploystate	Enum	Production/Stock/Deprecated
firwareversion	string	-
chargepointvendor	string	-
chargepointmodel	string	-
chargelocationid	string	-

Supported Self Healing

Not supported for now.

Charge Station Tariff Code Changed Alert

Reports events when a ChargeStation or it's Connector's TariffCode changes.

The interval and lookBack must be set within 60 minutes and 1440 minutes (1 day). If the lookback period is not provided, it will default to the interval.

Alert Name: chargestationtariffcodechanged

Configuration

Name	Required	Default Value	Notes
cpos	No	None	Comma seperated
threshold	No	0
description	No	None	all subscriptions will have a description which appears in the report

Supported Alert Filters

Name	Value Type	Possible Values
chargertype	string	Public/Business/Home
deploystate	Enum	Production/Stock/Deprecated
firwareversion	string	-
chargepointvendor	string	-
chargepointmodel	string	-
chargelocationid	string	-

Supported Self Healing

Not supported for now.

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Charge Station Alerts

Charge Station Alerts

Alerts

Ocpp Status Notifications Errors Alert

Configuration

Supported Alert Filters

Supported Self Healing

Ocpp Notifications Count Alert

Configuration

Supported Alert Filters

Supported Self Healing

ChargeStation Connection Count Alert

Configuration

Supported Alert Filters

Supported Self Healing

ChargeStation offline event Count Alert

Configuration

Supported Alert Filters

Supported Self Healing

Unknown ChargeStation Connector Alert

Configuration

Supported Alert Filters

Supported Self Healing

Bad Transactions Alert

Configuration

Supported Alert Filters

Supported Self Healing

Charge Station Tariff Code Changed Alert

Configuration

Supported Alert Filters

Supported Self Healing

Related Articles

Introduction to Charge Station

How is Charge Station, Connector and EVSE status determined?

OCPP Charge Point GFX Certification Testing

Certified Charge Stations

Eichrecht – Signed Meter Values